Eligibility & Onboarding
Support administrative eligibility review, patient education, consent tracking, and enrollment coordination.
Support eligible patients living with chronic conditions through organized enrollment, ongoing care coordination workflows, timely communication, and a structured operational process.
A well-organized CCM program creates a more consistent experience for your patients and your care team.
Support administrative eligibility review, patient education, consent tracking, and enrollment coordination.
Help your team organize the nonclinical steps around comprehensive care plans and timely updates.
Coordinate outreach schedules, callback tracking, and routine administrative follow-up.
Maintain an organized workflow for provider-directed referrals, information requests, and follow-up tasks.
Assist with documenting qualifying activities for review, subject to applicable payer and program rules.
Help prepare accurate administrative records and support claims review within the practice’s billing process.
A collaborative approach that adapts to the needs of your practice.
Review patient population and current care coordination routines.
Map enrollment, documentation, communication, and escalation workflows.
Coordinate outreach and administrative onboarding.
Monitor workflow completeness and address operational gaps.
CCM clinical services and care plans must be directed and supervised by the treating clinician; billing eligibility and coverage vary by payer.